Pizza Hut – Trusted Pizza Delivery in Des Moines with Delicious Menu Highlights

Please remove the information on the website indicating curb side pickup. I selected that option only to get to the store and there was a sign on the door saying it was no longer an option. I had to go inside to get the pizza and did not have a mask with me as I did not anticipate having to get out of my vehicle. The employee was very nice and indicated they would work on getting that changed.

I always go to the Pizza Hut on Grand and 63rd. Josh always makes sure my order is correct and made correctly. I wouldn't go to any other Pizza Hut.

5 stars is for Julie store manager for incident that occurred today. I know the situation was some glitch on the website part but I appreciate your help in rectifying it. I will say I’m probably going to call my delivery orders in for now on and just forget about the rewards. As for customer service line and rewards line, they get 2 star (1 star because they were friendly, 2 star because customer service said she made a report that would take 24-48 hrs for response, lost 3 stars because 1. Problem wasn’t solved (didn’t have a way to get my pizza), 2. 3rd person I spoke with kept saying corporate policy as the excuse to make me pay twice which didn’t make sense to me at all, and 3. because final response was to pay AGAIN since corporate has a minimum delivery charge or personally go there. I had already paid so I wasn’t going to pay twice when I hadn’t even received the 1st pizza yet. Or go there personally to pickup; I had bought additional food the first time so the pizza met delivery requirements online. Website kept making me add things to my cart to reach the delivery minimum. I already had cheese sticks, pasta, and cinnamon buns. All of which I didn’t really need but I got it so the pizza would be Delivered. I just wanted the pizza and thanks to Julie and her regional who delivered the lost pizza, I finally got it. Corporate please look at what glitch on your website when putting in payments doesn’t allow the rewards to go through on the order. Pizza was in the cart when I checked out and missing when payment went through. Rewards was the issue and one of your customer service people said I checkout under guest when I know I was logged in at checkout because the pizza was priced at $0.00 due to being a Reward my account qualified for plus I hadn’t entered my address and the other food was delivered to the saved address my account had. Issue was on website, local store made it right though process I went through was to talk to the store to customer service line to rewards line before going back to store. All of this was frustrating and I was getting a bad combo of grumpy and hungry at the end of it. I admit I broke down due to the combination of everything and I know Julie was the one who got to hear me cry. Truly sorry about that. Thank you Julie for your calm attitude and friendly responses. 5 stars for Julie on customer service. Also pizza was delicious once received. Thank you.

Order was a bit late but everything was piping hot and delicious.

This is the only Pizza Hut I’ll order from! They keep such a clean store, and the pizza is so good it’s borderline addictive (which I can’t say about any other pizza chain, or Pizza Hut location). I’ve never had a long wait or bad service. 10/10 recommend!

It had been a long time since we had pizza hut but we decided to give them another shot. We did the $5 deal and got 2 medium one topping pizzas and some breadsticks and mini cinnamon rolls. I was actually suprised by the taste and freshness of our pizza. The crust had a good flavor the toppings were plentiful the sauce was great and much better then I feel it had been in the past. The breadstick were just as I remembered and had a good nostalgic factor for me that was nice to get back to. The mini cinnamon rolls are a great end of the meal treat for anyone. The service was a bit lacking. We walked in and it took a while for anyone to great us no one was up front or near the counter for a couple minutes. After we got help the help was friendly and timely. The food was done sooner then we were told online. All in all this was a good trip that I am sure we will repeat.

I had my delivered .. but I was told "driver is having trouble locating my address" I figured I would have to run outside since the driver couldn't use Google maps very well. It turned out the driver was standing at my stairs, basically at the front door to my apartment complex. I was handed my pizza after that .. ugh. Why can't I get a intelligent driver that doesn't have any trouble locating my apt with my clear instructions to assist them???

After reading the reviews on here, I almost avoided this location but it is closest to our house and my youngest had a Book It coupon so in we went. I’m glad we did because we experienced friendly staff with great customer service. My son ordered his free personal pizza and we decided to order his older brother a personal pizza as well. They only had one personal pizza crust so the person taking our order (our receipt said our server’s name was Julie) offered to make one a medium at no extra charge. We accepted their offer and after a very short wait, we were on our way home with two piping hot pizzas. Will return in the future!